Pricing

Price pack for Domestic Consumer Cards

Card Present

Per transaction

1,69%

Minimum Fee of 0,24 DKK per transaction applies.

Online Payments

Per transaction

2,19% + 0,50 DKK

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Card Present Acquiring Fee*

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa(1)	1,69%	–
Mastercard(1)	1,69%	–
Maestro(1)	1,69%	–
Diners(1)	1,69%	–
Discover(1)	1,69%	–

*Minimum Fee of 0,24 DKK per transaction applies.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Card Present Acquiring Fees*

Domestic Commercial cards - European Cards - UK Cards - International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	1,30%	–
Mastercard(1)	✓	✓	1,30%	–
Maestro(1)	✓	✓	1,30%	–
Diners(1)	✓	✓	1,30%	–
Discover(1)	✓	✓	1,30%	–
Amex(1)	2,20%		0,30%	–
Alipay	2,40%			–
JCB**	✓	✓	1,10%	–

Alternative Payment Methods**
Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Klarna	2,99%			2,50 DKK

*Minimum Fee of 0,24 DKK per transaction applies.

**Not applicable to individuals.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

Refund cost Klarna

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Online Payments Acquiring Fees

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa(1)	2,19%	0,50 DKK
Mastercard(1)	2,19%	0,50 DKK
Maestro(1)	2,19%	0,50 DKK
Diners(1)	2,19%	0,50 DKK
Discover(1)	2,19%	0,50 DKK

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

When using certain official plugins for eCommerce platforms a surcharge of 0,35% may apply.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

3d secure authentication

0,25 DKK per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Online Payments Acquiring Fees

Domestic Commercial cards - European Cards - UK Cards - International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa(1)	✓	✓	1,90%	0,50 DKK
Mastercard(1)	✓	✓	1,90%	0,50 DKK
Maestro(1)	✓	✓	1,90%	0,50 DKK
Diners(1)	✓	✓	1,90%	0,50 DKK
Discover(1)	✓	✓	1,90%	0,50 DKK
Amex(1)	2,20%		0,50%	0,50 DKK
JCB**	✓	✓	1,10%	0,50 DKK
PayPal(2)	0,10%

Alternative Payment Methods**
Payment method	Interchange	Processing Fee
MobilePay Online(3)	0,75 DKK
Klarna	2,99%	2,50 DKK
Pay on delivery	–	0,74 DKK
Trustly(4)	0,99%	–

**Not applicable to individuals.

(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.

(2)Processing fee charged to your Profile account, excluding any fees PayPal may charge to your PayPal account.

(3)MobilePay Online: An additional fee on top of the existing card fees mentioned above. MobilePay Online also charges licensing fee -- per days of activity -- Max. amount 35 DKK/month.

(4)A minimum fee of 4,06 DKK applies.

When using certain official plugins for eCommerce platforms a surcharge of 0,35% may apply.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

Refund cost MobilePay Online

FREE

Refund cost Klarna

FREE

Refund cost Trustly

4,46 DKK

Card Verification (with Zero Amount)

0,38 DKK

3d secure authentication

0,25 DKK per attempt

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Over the Phone - Acquiring Fees*

Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.

Payment method	Interchange	Processing Fee
Visa	2,19%	0,50 DKK
Mastercard	2,19%	0,50 DKK
Maestro	2,19%	0,50 DKK
Diners	2,19%	0,50 DKK
Discover	2,19%	0,50 DKK

*Relates to Virtual Terminal and MOTO.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Over the Phone - Acquiring Fees*

Domestic Commercial cards - European Cards - UK Cards - International Cards - Alternative Payment Methods

Payment method	Interchange	Scheme	Viva.com Acquiring Fee	Processing Fee
Visa	✓	✓	1,90%	0,50 DKK
Mastercard	✓	✓	1,90%	0,50 DKK
Maestro	✓	✓	1,90%	0,50 DKK
Diners	✓	✓	1,90%	0,50 DKK
Discover	✓	✓	1,90%	0,50 DKK
Amex	2,20%		0,50%	0,50 DKK
JCB	✓	✓	1,10%	0,50 DKK

*Relates to Virtual Terminal and MOTO.

Other Fees

Refund cost

Payment acceptance fees + 2,50 DKK

Cancellation cost

FREE

Daily Sales Clearance

FREE

Mastercard Send

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

Visa Direct

Merchant rebates, Fast refunds, Marketplace payouts

Fee per transaction: 0,40%

Max: 3,73 DKK

Min: 0,60 DKK

viva.com Account

Plans (monthly subscription)
- ✓
  Zero: 0 DKK*
  Terminal IDs & websites: per item**
  Digital Cards: unlimited
  Real Time Settlement: yes
  
  *min monthly charge 37 DKK
  
  (Available from: 19/07/2024)
- ✓
  Default: 37 DKK
  Terminal IDs & websites: up to 3**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 4
- ✓
  Standard: 97 DKK
  Terminal IDs & websites: up to 10**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 15
- ✓
  Premium: 148 DKK
  Terminal IDs & websites: up to 20**
  Digital Cards: unlimited
  Real time settlement: yes
  Free Outgoing Transfers: 30
  
  **Cost per extra Terminal ID & websites:
  Monthly charge: 15 DKK
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Support Level (monthly subscription)
- ✓
  Default: FREE
  Support level: Digital Agent Chat (AI)
- ✓
  Standard: 37 DKK
  Support level: Digital /Human Agent Chat
- ✓
  Premium: 148 DKK
  Support level: Chat/Call/ Video (Human Appointment)
  
  The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
Account Information
- ✓
  Transfer money
  Applies to any Danish bank account
  2 DKK*
  *If mistakes that cause investigations occur during a payout, additional charges may incur due to the beneficiary's PSP.
- ✓
  Cash withdrawal fee
  2% of transaction value (minimum 7,50 DKK, maximum 37,50 DKK)
  first 3 withdrawals or first 7.500 DKK per calendar month: FREE
- ✓
  Foreign currency transaction fees
  3% on transaction value
- ✓
  Cash Withdrawals
  Applies to viva.com cards
  3.000 DKK per day
  75.000 DKK per month
  150.000 DKK per rolling 12-month period
- ✓
  viva.com digital business debit card
  FREE
- ✓
  Order of a physical viva.com debit card
  Monthly fee: 25 DKK
- ✓
  IBAN designator (GR)
  Monthly charge: 75 DKK
Account Charging
- ✓
  Visa, Mastercard, Maestro
  1,9% + 0,1 DKK (minimum charge 0,3 DKK)
- ✓
  American Express
  2,9% + 0,1 DKK (minimum charge 0,3 DKK)
  
  Effective since: 12/07/2024
Merchant's Breach & Investigation Fees
- ✓
  Merchant's Breach Fee
  A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
  2.650 DKK
- ✓
  Account Investigation Fee
  2.000 DKK
- ✓
  Card Investigation Transaction Fee
  150 DKK per transaction
- ✓
  Payout Investigation Transaction Fee
  150 DKK per transaction
- ✓
  Confiscations
  DKK 1.480 (per confiscation)
Dispute Fees
- ✓
  Disputes/ Chargeback
  20 DKK per Lost Transaction

The above pricing is effective as of 01/08/2024 00:00 CET. Pricing updates on a monthly basis.

Pricing

Price pack for Domestic Consumer Cards

Card Present Acquiring Fee*

Card Present Acquiring Fees*

Online Payments Acquiring Fees

Online Payments Acquiring Fees

Over the Phone - Acquiring Fees*

Over the Phone - Acquiring Fees*

viva.com Account

Plans (monthly subscription)

Support Level (monthly subscription)

Account Information

Account Charging

Merchant's Breach & Investigation Fees

Dispute Fees