Pricing
Price pack for Domestic & European Economic Area Consumer Cards
Per transaction
1,69%Minimum Fee of 0,03 € per transaction applies.
Per transaction
2,19% + 0,24 €Get Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fees*
Domestic & European Economic Area Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
*Minimum Fee of 0,03 € per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 0,50€
Min: 0,08€
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 0,50€
Min: 0,08€
Card Present Acquiring Fees*
Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
 | 2,20% | 0,30% | – | |
 | 2,40% | – | ||
 | ✓ | ✓ | 1,10% | – |
*Minimum Fee of 0,03 € per transaction applies.
**Not applicable to individuals.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 0,50€
Min: 0,08€
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 0,50€
Min: 0,08€
viva.com Account
Plans (monthly subscription)
- ✓
Zero: 0,00€*
Terminal IDs & websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
*min monthly charge 4,99 €
(Available from: 19/07/2024) - ✓
Default: 4,99 €
Terminal IDs & websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
- ✓
Standard: 12,99 €
Terminal IDs & websites: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
- ✓
Premium: 19,99 €
Terminal IDs & websites: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
**Cost per extra Terminal ID & websites:Monthly charge: 2,00 €
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 4,99 €
Support level: Digital /Human Agent Chat
- ✓
Premium: 19,99 €
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Transfer money
Applies to any Croatian bank account
0,53 €
- ✓
Cash Withdrawal fee
2% of transaction value (minimum 1 €, maximum 5 €)
first 3 withdrawals or first 1.000 € per calendar month: FREE
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Cash Withdrawals
Applies to viva.com cards
1.500 € per day
22.500 € per month - ✓
viva.com digital business debit card
FREE
- ✓
Order of a physical viva.com debit card
Monthly fee: 2,99 € - ✓
IBAN designator (GR)
Monthly charge: 10,00 €
- ✓
Transfers & Payments
- ✓
Through SEPA
0,53 €
- ✓
Through SEPA INSTANT
+0,80 €
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,10 € (minimum charge 0,30 €)
- ✓
American Express
2,9% + 0,10 € (minimum charge 0,30 €)
Effective since: 12/07/2024
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
350 €
- ✓
Account Investigation Fee
250 €
- ✓
Card Investigation Transaction Fee
20,00 € per transaction
- ✓
Payout Investigation Transaction Fee
20,00 € per transaction
- ✓
Confiscations
200 € (per confiscation)
- ✓
Dispute Fees
- ✓
Disputes/ Chargeback
20 € per Lost Transaction
- ✓
The above pricing is effective as of 01/08/2024 00:00 CET. Pricing updates on a monthly basis.