Pricing
Price pack for Domestic Consumer Cards
Per transaction
1,69%Minimum Fee of 0,36 NOK per transaction applies.
Per transaction
2,19% + 1,80 NOKGet Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fee*
Domestic Consumer Cards. The applied Interchange fee resides at 0.20% for debit/prepaid cards and 0.30% for credit cards for domestic transactions.
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
*Minimum Fee of 0,36 NOK per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3,60 NOK
Cancellation cost
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 5,82 NOK
Min: 0,94 NOK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 5,82 NOK
Min: 0,94 NOK
Card Present Acquiring Fees*
Domestic Commercial cards - European Cards - UK Cards - International Cards - Alternative Payment Methods
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
| ✓ | ✓ | 1,30% | – |
| ✓ | ✓ | 1,30% | – |
| ✓ | ✓ | 1,30% | – |
| ✓ | ✓ | 1,30% | – |
| ✓ | ✓ | 1,30% | – |
 | 2,20% | 0,30% | – | |
 | 2,40% | – | ||
 | ✓ | ✓ | 1,10% | – |
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
2,99% | 3,50 NOK | |||
*Minimum Fee of 0,36 NOK per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other Fees
Refund cost
Payment acceptance fees + 3,60 NOK
Cancellation cost
FREE
Refund cost Klarna
FREE
Mastercard Send
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 5,82 NOK
Min: 0,94 NOK
Visa Direct
Merchant rebates, Fast refunds, Marketplace payouts
Fee per transaction: 0,40%
Max: 5,82 NOK
Min: 0,94 NOK
viva.com Account
Plans (monthly subscription)
- ✓
Zero: 0 NOK*
Terminal IDs & websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 58 NOK - ✓
Default: 58 NOK
Terminal IDs & websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
Users: 2***
- ✓
Standard: 150 NOK
Terminal IDs & websites: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
Users: 3***
- ✓
Premium: 232 NOK
Terminal IDs & websites: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
Users: 5***
**Cost per extra Terminal ID & websites:
Monthly charge: 24 NOK
***Cost per extra User
Monthly charge: 12,00 NOK
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 58 NOK
Support level: Digital /Human Agent Chat
- ✓
Premium: 232 NOK
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Transfer money
Applies to any Norwegian bank account
6 NOK*
*If mistakes that cause investigations occur during a payout, additional charges may incur due to the beneficiary's PSP.
- ✓
Cash withdrawal fee
2% of transaction value (minimum 12,00 NOK, maximum 60,00 NOK)
first 3 withdrawals or first 12,000 NOK per calendar month: FREE
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Cash Withdrawals
Applies to viva.com cards4.000 NOK per day
100.000 NOK per month
200.000 NOK per rolling 12-month period
- ✓
viva.com digital business debit card
FREE
- ✓
Order of a physical viva.com debit card
Monthly fee: 36 NOK
- ✓
IBAN designator (GR)
Monthly charge: 115 NOK
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,90% + 0,1 NOK (minimum charge 0,3 NOK)
- ✓
American Express
2,90% + 0,1 NOK (minimum charge 0,30 NOK)
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities.
4.000 NOK
- ✓
Account Investigation Fee
3.000 NOK
- ✓
Card Investigation Transaction Fee
250 NOK per transaction
- ✓
Payout Investigation Transaction Fee
250 NOK per transaction
- ✓
Confiscations
2.500 NOK (per confiscation)
- ✓
Dispute Fees
- ✓
Disputes/ Chargeback
20 NOK per Lost Transaction
- ✓
The above pricing is effective as of 18/12/2024 18:00 CET. Pricing updates on a monthly basis.
