Elevate Your Hotel's Payment Processing Capabilities

What are some factors you should consider for your hotel payments processing?

Payment Security: Payment security is critical to protect both the hotel and their guests' sensitive information. Hotels need to ensure that their payment solutions are PCI-compliant and provide advanced security features such as encryption, tokenisation, and fraud detection.
Flexibility: Hotels should choose payment solutions that offer flexibility in terms of payment methods, currencies, and payment devices. By providing guests with multiple payment options and accepting payments in various currencies, hotels can cater to a diverse clientele and enhance the guest experience. Viva.com supports 40+ payment methods including both local & international card schemes with features like Dynamic Currency Conversion, which allows customers to pay in their own currency, Multicurrency, which gives you the option to sell online in multiple currencies and many more.
Cost-Effectiveness: A hotel’s revenue stream is not always stable. Sometimes expenses arise that might put the business off track. An area where you can rest assured that there are no miscellaneous costs is your transaction fees. With viva.com you can reduce your costs with our 0% Transaction Fees feature. The more you use the viva.com debit card the lower the fees get!
Integration: Payment solutions should seamlessly integrate with hotel management systems, point-of-sale (POS) systems, and online booking engines. The right integration will help hotels streamline their payment processes, improve operational efficiency, and reduce errors.
Real-Time Settlement: Waiting for settlements can cause cash flow issues for hotels. Payment solutions that offer real-time settlements can help hotels access their funds promptly and manage their cash flow efficiently.
Never Miss a Sale: Don't let connectivity issues hinder your revenue potential. Being able to accept payments while offline ensures that you never miss a sale, even in remote locations or during network outages.

What about the customer experience?

When it comes to hotel payments processing, the number one thing you can actively offer your guests is a hassle-free check-in and checkout experience, in accordance with your hotel’s size and capacity.

A small/boutique hotel might not be able to afford 24/7 reception service. That’s where you can incorporate a self-service kiosk, designed to reduce your costs and increase your revenue.

During peak times or holiday seasons you can incorporate in-person check-in from any location within your premises. From the reception to the pool, this solution eliminates lengthy queues, providing a seamless and more efficient experience for your guests.

Match the quality of your in-person services to your online

Ever wondered how much you could increase your revenue streams by setting up online bookings for your hotel payments? Let your clients check room availability, view pricing and complete their reservation from your hotel’s website. This enables faster checkouts, enhanced security and real-time confirmation for you and your clients.

Even if your hotel’s website is not payments-ready you also have the option to integrate with an Online Travel Agency. Platforms like these eliminate the hassle that might come with setting up a website.

viva.com x Oracle

Via Oracle’s OPERA 5 On-Premise platform, hoteliers can benefit from Viva.com's Tap on Any Device technology, enabling them to seamlessly accept in-person payments on any existing device - from bookings to hotel reservations and ordering systems. By simply activating Viva.com’s Terminal app, that transforms any smart device into a card terminal, they can have multiple POS terminals available, without the need to purchase additional hardware.

Through this integrated solution and the Viva.com services included, hotels can ensure they almost never lose a sale. Hoteliers can complete transactions anywhere within the establishment, from the pool to the restaurant. Guests can pay in their preferred currency with full exchange rate transparency, and they can use their preferred method of payment, including leading local payment options and Alternative Payment Methods (APM).

Bringing everything together

At viva.com, our comprehensive suite of services not only enhances your operations, but also streamlines checkout flows across various touchpoints, elevating the payment experience of your guests. Partner with us today and embark on a journey towards a more efficient and profitable future for your hotel payments.

Learn more about the viva.com hotel solutions.