Restaurant No-Showers: Enhance Customer Experience & Secure Your Revenue
12 March 2024
Restaurants are increasingly experiencing empty tables due to customers not showing up for their reservation. Therefore, some restaurants consider implementing a ’no-show’ fee as insurance against being burned off with lost revenue as a result. Viva.com’s payment solution for restaurants makes it easy to handle both reservations, fees and payments.
Imagine a fully booked evening, finely set tables, and chefs ready to cook – only to be greeted by empty seats. This is a scenario restaurateurs experience more often, and every week costs the restaurateurs in lost revenue and earnings because the restaurant capacity is not utilized.
To avoid this situation restaurants may consider introducing a fee or deposit when booking the reservation. The trade association for restaurants and hotels, Horesta, encourages members to charge a ’no-show’ fee.
Viva.com offers innovative payment solutions for restaurants, which can be used to charge a no-show fee. The no-show fee minimizes the risk of guests not showing up for their reservations or cancelling at the last minute, and ensures the restaurants are compensated for the revenue lost, which impacts the restaurant’s turnover, particularly for large reservations where a no-show is felt most acutely.
Payment link and save card information
With a solution from viva.com, restaurants have the option to charge a no-show fee when a customer does not show up for their reservation. With the ’payment link’ function, restaurateurs can easily charge customers a fee by sending a payment link in case of no-show.
At the more advanced end, it is also possible for restaurants to deduct an amount from the customer's card in case of no-show by integrating the restaurant's existing booking system with the viva.com | Smart Checkout solution. By saving the customer's card details (using tokenization) at the time of booking, the restaurant can charge a fee from guests who do not show up without cancelling. This streamlines the process and minimizes the administrative burden.
Seamless Integration
Our viva.com | Smart Checkout solution takes restaurant management a step further by integrating with existing booking systems. Through tokenization of card details at the time of reservation, the platform ensures that restaurants have the means to charge guests who fail to uphold their bookings. This seamless integration streamlines the process for both parties, enhancing efficiency and minimizing administrative burdens.
A better customer experience
By using the industry-specific solutions from Viva.com, your restaurant will get access to features that both help your restaurant operations and improve the guest experience.
With a payment solution from viva.com, restaurants can choose from as many as 985 different device types, such as a smartphone, and let the guest choose the payment method they prefer. The solution offers guests to pay tips in an easy and intuitive way, which for other restaurants has meant an increase in tips of several hundred percent.
With surcharges as part of the solution, you can see yourself free of the extra charges that apply to certain types of cards, which allows you to improve your earnings.
With a tailor-made payment solution, you can handle everything from reservation, no-show fees and payment, to prevent late cancelations and no-shows, while offering your guests an exceptional experience in your restaurant.
If you would like to hear more about our payment solutions or how we can help with no-show fees, please feel free to reach out to us: Contact sales.
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