Report breaches of laws and/or the rules of professional conduct and ethics of Viva Wallet Group
Viva.com implements policies and procedures to ensure an open channel for the reporting of breaches of current laws, as well as the Code of Conduct and Ethics and other policies of viva.com.
If you are aware of specific incidents or actions of staff members or executives, which you may consider to be in conflict with the provisions of current legislation and viva.com's rules regarding professional ethics, we encourage you to inform us by submitting a report at the following email address: ethics@vivawallet.com. Viva.com also provides to its personnel the possibility to anonymously report such breaches via a dedicated internal channel.
A report may be submitted by the following persons:
- staff members, executives and Members of Management (including Committee members),
- associates and suppliers, including their staff members, and
- former employees or potential new employees of viva.com
Viva.com encourages reporting in good faith of any breach or possible infringement of the applicable regulatory framework, as well as the policies, procedures, conduct and ethics rules of viva.com, regarding without being limited to the following:
- professional integrity or committing offenses (e.g. bribery, forgery, fraud, conflict of interest, unethical conduct)
- violations of laws or regulations with regard to the prevention on the prevention and suppression of money laundering, terrorist financing (AML/CFT)
- the employee safety, as well as appropriate behavior in the workplace (e.g. discrimination, harassment, retaliation)
- embezzlement, theft or mismanagement of assets belonging to the Bank and the Group or to its customers.
- violation of the rules of confidentiality and protection of personal data
- violation of the consumer protection rules
- acts or omissions affecting the integrity and accuracy of the financial statements of Viva Wallet Group
- significant violations of current legislation which may incur penalties for viva.com
You will be able to submit your report in relation to the above issues anonymously or you may choose to provide your personal details. The procedure implemented by viva.com ensures the confidentiality and protection of any disclosed information, as well as the protection of all individuals who submit a report in good faith.
If you want to highlight an issue related to the quality of viva.com's products and services, please follow the complaint submission process provided above.