Viva.com and Oracle collaboration to bring “invisible payments” to hospitality businesses across Europe

Viva.com, Europe’s first acquirer powering payments on any channel, and any device, in 24 markets, and a member of Oracle PartnerNetwork (OPN), announced today its integration with Oracle Payment Interface (OPI), which will make the payments platform available on OPERA 5 On-Premise, Oracle’s leading property management system. Viva.com ensures that in-person payments are smooth, automated, and uniquely tailored to the desired guest experience. This can help millions of hoteliers and restaurateurs across Europe to further unify and optimize their operations, enabling them to grow.

The collaboration is the latest step Viva.com has taken to support Europe’s hospitality sector, delivering a tailored end-to-end solution that includes cost-efficient payments from 40+ methods, support from booking through to checkout, and a range of features designed to cater to the needs of a multi-national clientele, including Dynamic Currency Conversion, Merchant Multicurrency, and Surcharge.

Via Oracle’s OPERA 5 On-Premise platform, hoteliers can benefit from Viva.com's Tap on Any Device technology, enabling them to seamlessly accept in-person payments on any existing device - from bookings to hotel reservations and ordering systems. By simply activating Viva.com’s Terminal app, that transforms any smart device into a card terminal, they can have multiple POS terminals available, without the need to purchase additional hardware.

Through this integrated solution and the Viva.com services included, hotels can ensure they almost never lose a sale. Hoteliers can complete transactions anywhere within the establishment, from the pool to the restaurant. Guests can pay in their preferred currency with full exchange rate transparency, and they can use their preferred method of payment, including leading local payment options and Alternative Payment Methods (APM).

“Viva.com’s plug-and-play omnichannel platform that supports any payment checkout experience will enhance how businesses across Europe operate and profit. Our collaboration with Oracle is the perfect example of this, helping Oracle’s customers facilitate a best-in-class guest experience,” said Harry Xenophontos, Chief Partnerships Officer at Viva.com.

Viva.com leverages its leading in-house technology and partnerships to deliver a booking-to-check-out omnichannel hospitality solution that allows businesses to offer the best experience to their guests. Alongside its tokenization and Real-Time Settlement features, hospitality businesses can also utilise additional services:

Dynamic Currency Conversion (DCC), accommodating 51 cardholder currencies, allows customers to choose to pay in their home currency, eliminating confusion around exchange rates.
Merchant Multicurrency enables hoteliers to offer products and services in multiple currencies on their websites, catering to diverse customer preferences.
The Surcharge feature helps merchants minimize costs, allowing them to transfer acquiring fees associated with certain type of cards, i.e., corporate and non EEA, to the card holders in full transparency.

Availability of DCC, Merchant Multicurrency, and Surcharge features depends on the market.