Pricing
Price pack for Domestic & European Economic Area Consumer Cards
Per transaction
1,69%Minimum Fee of 0,03 € per transaction applies.
Per transaction
2,19% + 0,24 €Get Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fees*
Domestic & European Economic Area Consumer Cards
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
 | 0,50% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
*Minimum Fee of 0,03 € per transaction applies.
**Not applicable to individuals.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Card Reader Setup
FREE
Card Present Acquiring Fees*
Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
 | 2,20% | 0,30% | – | |
 | 2,40% | – | ||
 | ✓ | ✓ | 1,10% | – |
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
4,99% | 0,35 € | |||
*Minimum Fee of 0,03 € per transaction applies.
**Not applicable to individuals.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Card Reader Setup
FREE
viva.com Account
Plans (monthly subscription)
- ✓
Zero: € 0,00*
Terminal IDs & websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
*min monthly charge € 4,99
(Available from: 19/07/2024) - ✓
Default: € 4,99
Terminal IDs & websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 4
- ✓
Standard: € 12,99
Terminal IDs & websites: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 15
- ✓
Premium: € 19,99
Terminal IDs & websites: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing Transfers: 30
**Cost per extra Terminal ID & websites:Monthly charge: € 2,00
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: € 4,99
Support level: Digital /Human Agent Chat
- ✓
Premium: € 19,99
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Cash WIthdrawal fee
FREE
- ✓
Cash Advance
0,5% of the amount with a minimum charge of 1 € per transaction
- ✓
Cash Withdrawals
Applies to viva.com cards
400 € per day
10.000 € per month
20.000 € per rolling 12 month period
- ✓
viva.com digital business card
FREE
- ✓
Physical viva.com Debit Card
Monthly fee: 2,99€
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
IBAN designator (GR)
Monthly charge: 10,00€
- ✓
Transfers & Payments
- ✓
Through SEPA
Applies to any Euro bank account
0,25 €
- ✓
Through SEPA INSTANT
+0,80 €
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,10 € (minimum charge 0,30 €)
- ✓
American Express
2,9% + 0,10 € (minimum charge 0,30 €)
Effective since: 12/07/2024
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities
350 €
- ✓
Account Investigation Fee
250 €
- ✓
Card Investigation Transaction Fee
20,00 € per transaction
- ✓
IBAN in Investigation Transaction Fee
20,00 € per transaction
- ✓
Confiscations
€ 200 (per confiscation)
- ✓
Dispute Fees
- ✓
DIsputes/ Chargeback
20 € per Lost Transaction
- ✓
The above pricing is effective as of 01/08/2024 00:00 CET. Pricing updates on a monthly basis.