Pricing
Price pack for Domestic & European Economic Area Consumer Cards
Per transaction
1,69%Minimum Fee of 0,03 € per transaction applies.
Per transaction
2,19% + 0,24 €Get Registered to Receive One of our Tailor-Made Pricing Packs or a Personalised Offer.
Card Present Acquiring Fees*
Domestic & European Economic Area Consumer Cards
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
 | 0,50% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
 | 1,69% | – | ||
*Minimum Fee of 0,03 € per transaction applies.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Card Reader Setup
FREE
Card Present Acquiring Fees*
Domestic & ΕΕΑ Commercial cards / European Cards / UK Cards / International Cards - Alternative Payment Methods
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
| ✓ | ✓ | 1,16% | – |
 | 2,75%** | – | ||
 | ✓ | ✓ | 1,10% | – |
| Payment method | Interchange | Scheme | Viva.com Acquiring Fee | Processing Fee |
|---|---|---|---|---|
4,99% | 0,35 € | |||
 | 2,40% | – | ||
*Minimum Fee of 0,03 € per transaction applies.
**An additional 0,40% applies if the card is issued outside EEA.
(1)Includes Apple Pay, Google Pay, Samsung Pay and third-party wallets where applicable.
Other fees
Refund cost
Payment acceptance fees + 0,30 €
Cancellation cost
FREE
Card Reader Setup
FREE
viva.com Account
Omnichannel Payment Plans (monthly subscription)
- ✓
Zero: 0,00 €*
Terminal IDs & websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 4,99 € - ✓
Default: 4,99 €
Terminal IDs: up to 3**
Websites: up to 1**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 4
Users: 2***
- ✓
Standard: 12,99 €
Terminal IDs: up to 10**
Websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 15
Users: 3***
- ✓
Premium: 19,99 €
Terminal IDs: up to 20**
Websites: up to 5**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 30
Users: 5***
**Cost per extra Terminal ID & websites:
Monthly charge: 2,00 €
***Cost per extra User
Monthly charge: 1,00 €
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
In-Person Payment Plans (monthly subscription)
- ✓
Zero: 0,00 €*
Terminal IDs: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 4,99 € - ✓
Default: 4,99 €
Terminal IDs: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 4
Users: 2***
- ✓
Standard: 12,99 €
Terminal IDs: up to 10**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 15
Users: 3***
- ✓
Premium: 19,99 €
Terminal IDs: up to 20**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 30
Users: 5***
**Cost per extra Terminal ID:
Monthly charge: 2,00 €
***Cost per extra User
Monthly charge: 1,00 €
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Ecommerce Payment Plans (monthly subscription)
- ✓
Zero: 0,00 €*
Websites: per item**
Digital Cards: unlimited
Real Time Settlement: yes
Users: per user***
*min monthly charge 4,99 € - ✓
Default: 4,99 €
Websites: up to 1**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 4
Users: 2***
- ✓
Standard: 12,99 €
Websites: up to 3**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 15
Users: 3***
- ✓
Premium: 19,99 €
Websites: up to 5**
Digital Cards: unlimited
Real time settlement: yes
Free Outgoing SEPA Credit Transfers: 30
Users: 5***
**Cost per extra Websites:
Monthly charge: 2,00 €
***Cost per extra User
Monthly charge: 1,00 €
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Support Level (monthly subscription)
- ✓
Default: FREE
Support level: Digital Agent Chat (AI)
- ✓
Standard: 4,99 €
Support level: Digital /Human Agent Chat
- ✓
Premium: 19,99 €
Support level: Chat/Call/ Video (Human Appointment)
The monthly fee is charged on the last day of each calendar month. During a calendar month, the user is entitled to choose an upgraded package with immediate effect or a lower package that will be effective from the following month.
- ✓
Account Information
- ✓
Account with IBAN (GR) with unlimited free incoming transfers:
10,00 € (monthly fee)
or
Account with IBAN (GR) with a fee per incoming transfer (See Transfers and Payments section): no monthly fee
- ✓
Cash Withdrawal fee
FREE
- ✓
Cash Advance
0,5% of the amount with a minimum charge of 1 € per transaction
- ✓
Cash Withdrawals
Applies to viva.com cards
400 € per day
10.000 € per month
20.000 € per rolling 12 month period
- ✓
viva.com digital business card
FREE
- ✓
Physical viva.com Debit Card
Monthly fee: 2,99€
- ✓
Foreign currency transaction fees
3% on transaction value
- ✓
Transfers & Payments
- ✓
Outgoing transfers
Through SEPA Credit Transfer:
Applies to any Euro bank account
0,25 €
Through SEPA Instant Credit Transfer:
0,25 €
- ✓
Incoming transfers
Cost per incoming transfer:
up to 5.000,00 €: 0,50 €from 5.000,01 € to 10.000,00 €: 2,00 €
from 10.000,01 € to 20.000,00 €: 3,00 €
over 20.000,01 €: 4,50 €
- ✓
Account Charging
- ✓
Visa, Mastercard, Maestro
1,9% + 0,10 € (minimum charge 0,30 €)
- ✓
American Express
2,9% + 0,10 € (minimum charge 0,30 €)
- ✓
Merchant's Breach & Investigation Fees
- ✓
Merchant's Breach Fee
A Merchant's Breach Fee is applicable, in the event of verified fraudulent activities
350 €
- ✓
Account Investigation Fee
250 €
- ✓
Card Investigation Transaction Fee
20,00 € per transaction
- ✓
IBAN in Investigation Transaction Fee
20,00 € per transaction
- ✓
Confiscations
200 € (per confiscation)
- ✓
Dispute Fees
- ✓
DIsputes/ Chargeback
20 € per Lost Transaction
- ✓
Banking Products Price list
- ✓
Deposit Products
See here
- ✓
The above pricing is effective as of 1/4/2025 00:00 EET. Pricing updates on a monthly basis.
